Delivery Information & Charges
Standard Delivery £4.99 - Royal Mail 2nd Class signed for up to 2 kg - FREE on ALL over £40.00 (excluding shipping cost) using a courier service, delivery within 3-5 days
Upgradeto - £8.99UK Next Working Day (Delivery Guaranteed by 1pm for up to 1 kg) over 2kg - £11.99
Upgrade to - Saturday Guaranteed Delivery £11..99 (maximum 2kg - see below)
European Orders - £10.99 via a Courier Service (Maximum order weight 2kg) Weight above this will have an additional charge - TBA
Rest of the World - £14.99 (upto 1kg). For large or heavy orders over 2kg, an additional delivery charge will apply and will be quoted, prior to order dispatched.
Any orders over 2kg for Standard Delivery in the UK will be upgraded to a Courier Service, delivery within 3-5 working days.
*** In the event of adverse weather conditions, our Next Day Service may be delayed, but attempt will be made the following working day, if possible. No compensation/refund of a failed Next Day Delivery is available in such circumstances.***
Lastest Order Times for Same Day Dispatch
Royal Mail Deliveries - 2.00pm (Monday-Friday)
Next Working Day (NOT SATURDAYS) - 2.00pm (Monday-Friday)
Saturday Guaranteed 1kg limit - FRIDAY 2.00PM
Royal Mail Saturday Guaranteed Service
Any Saturday Guaranteed order must be placed on our system BY 2.00PM Friday at the latest. Any order placed after this time will be downgraded to Next Working Day Service.
The maximum weight allowance for any Saturday Guaranteed order is 1kg. Any order placed over this weight may incur an additional charge, to be agreed and paid for before shipment.
Any charges for receiptof goods, taxes or otherwise are payable by the receiver of the goods.
Please be aware that we cannot be held responsible for orders being delayed or lost by incorrect address information supplied by you during the checkout process.
If your order requires to be addressed to an alternative person, other than you, please e-mail us immediately, ensuring we are advised of this PRIOR TO DISPATCH.
Royal Mail Service Failure
In the event that Royal Mail fails to deliver any order that has a 'premium paid service' of UK Saturday Guaranteed (barring any Saturday delivery exclusion orders) - please notify us immediately. Upon Royal Mail's confirmation of 'failed service' (which can take up to 15 working days), we shall apply a refund back to your original payment method of the difference between 1st class delivery and the 'paid premium service' .
NB There is no compensation for failure of Next Working Day Service. If delivery fails, it will be delivered the following day, weather permitting.
Non-deliveries can generally be collected from the Local Royal Mail Sorting Depot. However, if an order is returned to us from the Royal Mail/Courier for non-collection, a charge of £4.99 will be made for a UK re-delivery (£14.99 for an International re-delivery). Royal Mail will generally only keep a non-delivered item for 7 days. After this, it will be returned to us, which can take up to a further 7 days for us to receive.
In the unlikely event that your goods do not arrive to you within 10 working days from our dispatch confirmation to you, please email us quoting your name, delivery address and original receipt number. If after 15 working days your goods have still not arrived to you and were sent via the Royal Mail Recorded Delivery system, we can lodge a complaint and file a claim for lost goods. If the goods are confirmed by the Royal Mail as undelivered/lost, we can either refund fully the original charge, including postage if applicable, or replace and re-send your order, noting, this can only be exercised after receiving confirmation from the Royal Mail's investigation.