Please complete this form to send us an email.

We believe that great products and good service go together. We want you to come back, so if there is anything we could be doing better please tell us. We really want to know. If we are doing a great job, we'd like to know that too!
Thank you.

Name:

Email:

Message:



 

 

Making a purchase.

Making a purchase is easy. Browse the store and add any items that you wish to buy to the shopping basket. After you have finished your selection click on 'Checkout' and you will be asked for the few details that we need to be able to complete your order.

Payment is secure through Paypal and all major credit cards are accepted. A Paypal account is NOT required, though it is welcome. Two options are given on checkout: firstly to pay via your Paypal account and secondly to pay via secure server on your credit card. All prices quoted are in British Pounds Sterling.

Once your purchase is completed we will email out a confirmation of order to indicate that we have received your order. This does not indicate the existence of a contract between us. We will indicate acceptance of your order and therefore a binding contract between us when we send you either a notification of despatch email and invoice or enclose an invoice with your order. This proviso is included to protect us in the case of a mistake in pricing or an inability to supply a particular item for some reason. The website is updated daily, so the chance of being unable to supply a particular item is low. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We may, at our discretion, substitute other items for those that are not in stock. We will email prior to order despatch to inform you of this. We will endeavour to make as close a match as possible and any substitutes will be of a greater or equal value. If you do not wish us to do this, please add a note to your order.

Postage.

There is a flat rate for all purchases: £2.99 for purchases up to £30.00 and all purchases over £30.00 are post free.

Privacy Policy

Blue Marmalade & Red Sky does not disclose buyers' information to third parties other than where details are processed as part of the order fulfilment.

By choosing to use PayPal within this site as a secure method of payment I also adhere to PayPal's privacy policy. I do not receive any details regarding credit or debit cards and all money transactions are dealt with by PayPal.

Returns Policy

We believe in the items we sell and we want you to be happy too. However, there may be times when you are not so satisfied with the items. Refunds will be given for all faulty items and we will refund the cost of second class postage to return the item to us.

Your rights to return goods are protected under the EU Distance Selling Directive. If you are genuinely dissatisfied with your purchase please contact me by email within 7 days of receipt of the goods. Items must be returned within 14 days of receipt of the goods and you should obtain proof of postage. The item(s) must be returned in the same condition as at point of sale. A refund of the full purchase price will be given less postage and packing charges. If returning an item please make sure that you include your full name and address, a contact phone number and the order number.At the same time please could you tell us why you are returning the goods so we can put things right. No reason is needed, but feedback is appreciated. Please be aware that a refund will not be given if the item has been damaged in any way.